PLACE UK ORDERS BY THE 16TH DEC FOR XMAS DELIVERY

Delivery & Policies

PAYMENTS

Payments can be made by either PayPal or Credit/Debit card via Stripe.

CANCELLATIONS

If you change your mind and wish to cancel your order/exchange an item then please contact us as soon as possible after purchasing. Cancellations/exchanges are accepted as long as the order has not yet been dispatched.

PROCESSING TIMES

All items are shipped from the UK within 1-3 business days.

UK SHIPPING

Items sent to the UK will be shipped Royal Mail 2nd Class, which has a delivery aim of 2 business days.

INTERNATIONAL SHIPPING

All items posted internationally are sent via Royal Mail's Airmail, where the delivery aim is predicted to be 5-7 business days (excludes weekends and public holidays). However please keep in mind that items can be delayed by customs when entering your country so they may sometimes take longer, for this reason Airmail can take a maximum of 25 business days for delivery. 

TRACKED SHIPPING

The standard shipping methods do not provide a tracking number - if you want tracked shipping, then please contact us at strangeapparitionsshop@gmail.com before ordering.

SHIPPING DELAYS

We are not responsible for any delays by the postage services. If you have not received your order one month after it was shipped, please contact us and let us know. 

INCORRECT ADDRESS / CUSTOMS FEES

We are not responsible for losses from incorrect/partial addresses being given to us, or if the item is unable to be delivered due to an issue at the provided delivery address. If an item is undeliverable and returned to sender, and you wish for it to be re-shipped, then you will be required to pay a additional postage fee to cover this. If instead you wish to cancel at this stage, you will receive a refund for the items only minus the postage and packaging charges. The buyer is responsible for any customs/import fees which may occur.

RETURNS

We regret that we do not accept worldwide returns. Returns are accepted for orders within EU countries only. For orders within the EU, returns are accepted for eligible items on the basis that the buyer pays the return shipping costs, and will receive a refund for the items only minus the original shipping expenses incurred. The item must be received back in its original, unused condition - refunds will be rejected on any items which arrive back with signs of wear or damage and no refund will be given, as we are unable to sell them; in this case the buyer will be responsible for arranging return shipping if they wish for the rejected items to be sent back to them. 


The buyer must notify us at strangeapparitionsshop@gmail.com within 14 days of receiving the item of your wish to return it, and we must receive it back within a further 14 days from this notification. We reserve the right to reject any items received after 14 days of being initially notified of the return. Refunds will be processed within 7 days of receiving the item back, please obtain a proof of postage when you ship the item for your records. The buyer is responsible for shipping the item back to us safely, we will not be held responsible for any loss or damage to items being sent back to us. We reserve the right to treat each case with separate discretion.


DAMAGED ITEMS

In the unlikely event that an item arrives with damage or a fault, please contact us at strangeapparitionsshop@gmail.com with a photo of the item and packaging within 7 days of receiving it. Photographic evidence will be required due to the fact we must submit it to Royal Mail to complete a damage claim. 

LOST ITEMS

Although the postage methods are generally very reliable, items can be delayed or in rare circumstances get lost. Royal Mail does not class an item as lost until 14 days after it was posted for UK orders, and 25 business days for international orders. This means that in the rare event your item has been lost, you must wait the full time allocated before we are able to take action and submit a claim.

Lost orders are taken seriously by Royal Mail and we always file a claim to the ‘Lost Mail and Fraud’ department for investigation. Please contact us no longer than 60 days after your order was placed if you have not received your order.

PLEASE NOTE: Royal Mail do NOT offer compensation for anything that is lost/undelivered to a PO Box address, therefore we regret that are unable to offer refunds/replacements for any items sent to a PO Box address.